Looking after your car
The short version of how we work, what we're responsible for, and what to do if something isn't right.
Last updated: October 2026
Our promise
Your car is in our hands while we wash it, and we take that seriously. We handle every vehicle with the care, diligence and skill you'd expect of someone looking after something that isn't theirs.
If we damage your vehicle, we fix it. We carry public liability insurance exactly for this, so you're not left arguing with us about it. We don't ask you to sign your rights away, and we couldn't do so under South African consumer law even if we wanted to.
What we're responsible for
Anything that goes wrong because of how we did our job:
- Scratches, swirls or chips caused by our wash
- Damage to paintwork, trim, mirrors, aerials or wipers caused by us
- Water getting somewhere it shouldn't because of how we washed
- Anything broken or knocked while we're working on or around your vehicle
Report it to us within 24 hours and we'll sort it out — either directly or through our insurer, depending on the size of it.
What we can't take responsibility for
These are the things that aren't caused by our work:
- Damage that was already there when we arrived. If we spot something, we'll photograph it and let you know before we start.
- Valuables and loose items left in the vehicle — cash, sunglasses, phones, laptops, paperwork. Please take them with you or lock them in the boot.
- Pre-existing defects that a normal careful wash can aggravate — peeling or oxidised clear coat, rust, loose or lifting badges and trim, an already-cracked windscreen, perished rubber seals.
- Aftermarket accessories and modifications that aren't fitted to the manufacturer's standard — spoilers, wraps, vinyls, roof racks, light bars.
- Mechanical or electrical faults that happen to appear around the same time as the wash but aren't connected to it.
If something goes wrong
Tell us within 24 hours of the wash. That isn't us being difficult — the sooner we hear, the better the chance we can work out what actually happened and put it right. After 24 hours it becomes very hard for anyone to say whether the damage came from our wash or from somewhere else.
- WhatsApp us on +27 66 433 3858 with a photo and a short description.
- We'll come and look at it ourselves, usually the same or next day.
- If it's ours, we fix it — small things we sort out directly, bigger things go through our insurer.
None of this affects your rights under the Consumer Protection Act. If you're not happy with how we've handled something, you're entitled to take it further.
Booking, cancelling and no-shows
Cancel any time before your slot using the link in your confirmation email — there's no charge and no notice period. Car washes are a short-notice decision and we'd rather you cancelled than left us standing.
If we can't get to your vehicle because it's locked away, not where you said it would be, or nobody can let us onto the premises, we'll WhatsApp you and try to reschedule. If it happens repeatedly we may ask you to be there for the next booking.
We may need to move or cancel a slot ourselves for weather, a water restriction, or a vehicle breakdown. We'll always tell you as early as we can and we'll find you another time.
Weather and conditions
We wash in most conditions, but we won't wash in a thunderstorm or in conditions that would make the result worse than leaving it. If we arrive and conditions aren't right, we'll reschedule rather than give you a bad wash.
Payment and prices
Prices are shown on the home page and confirmed on your booking before you commit. Vehicle size is set from the make and model you enter. If the vehicle turns out to be a different size on the day, we'll tell you the correct price before we start — we won't surprise you with it afterwards.
Your details
We collect your name, email, phone number and address only so we can find your car and confirm your booking. We don't sell or share it with anyone, and we don't send marketing you didn't ask for. Want your details removed? WhatsApp us and we'll delete them.
Getting hold of us
Skoon Seuns Mobile Car Wash
WhatsApp: +27 66 433 3858
Email: info@skoonseuns.co.za